Privacy Policy

Personal information submitted through the site

Api Culture Hautes Laurentides Inc. desires to ensure the protection of the information transmitted via mielsdanicet.com as well as the respect of your privacy. We have therefore implemented controls on how personal information is used and communicated.

On one hand, the servers of mielsdanicet.com are protected by firewall technology. On the other hand, the servers of mielsdanicet.com use Secure Socket Layer (SSL) technology for secure information transmission. When placing an order, this secure mode is activated, and all information transmitted to the servers of mielsdanicet.com is encrypted to protect its integrity and confidentiality during transfer. There is always a certain level of risk that personal information transmitted to mielsdanicet.com may be disclosed, without any fault or consent from mielsdanicet.com. mielsdanicet.com disclaims any responsibility related to the potential disclosure of such confidential information.

Api Culture Hautes Laurentides Inc. does not sell, market, or rent your information to third parties. By using mielsdanicet.com, you agree to comply with our privacy and security practices.

Only authorized employees and representatives of Api Culture Hautes Laurentides Inc. can access your file in the strict exercise of their duties. From the “My Account” page, you can validate or modify your personal information at any time. You can also contact our customer service if you wish to close your account.

Password

You are solely responsible for maintaining the confidentiality of your password and user account information. You must inform us immediately of any unauthorized use of your user account or any known or apparent security breach, including the loss, theft, or unauthorized disclosure of your password or that of another user. You are solely responsible for any activity conducted under your user account. You agree to notify us immediately of any unauthorized use of your user account or any security breach that you become aware of.

Cookies

mielsdanicet.com may use cookies to personalize your use of the site and to collect information that establishes the traffic on the site and its pages. This information may be used to improve the service on mielsdanicet.com. A cookie is a text file that is placed on the user’s hard drive from certain pages of the site. Cookies are harmless and cannot extract information from the user’s hard drive. You can choose at any time to no longer be subject to cookies by changing your browser settings.mielsdanicet.com may use cookies to personalize your use of the site and to collect information that establishes the traffic on the site and its pages. This information may be used to improve the service on mielsdanicet.com. A cookie is a text file that is placed on the user’s hard drive from certain pages of the site. Cookies are harmless and cannot extract information from the user’s hard drive. You can choose at any time to no longer be subject to cookies by changing your browser settings.

 

Use of personal information

“Personal information” refers to all information, including sensitive data, that relates to an identified or identifiable individual, received or derived from our sites mielsdanicet.com and ateliermélia.ca, and recorded in any form. Personal information remains personal, even if it is otherwise public. Personal information does not include information that has been modified or anonymized so that it can no longer be used to directly or indirectly identify a person (anonymous personal information).

You can browse our store or website without having to provide any personal information. However, with your consent or unless a law requires or allows us to do so, we may collect, use, store, and transfer the following types of personal information about you:
– Aggregated data
– Contact information
– Financial information
– Identity information
– Business and communication information
– Purchase history
– Security sequences
– Technical information

If we collect, use, store, or transfer your personal information, we will do so solely for one of the following purposes:

(A) To enable you to make a purchase, return a purchase, or exchange an item;
You are not required to provide personal information when you buy products and services in cash at our store. If you use a debit or credit card for any of your purchases, we collect the information related to your debit or credit card for processing and managing your payment. For purchases made on our websites, we also collect your billing and shipping address, phone number, email address, and any message you wish to include in the comments section.

When you return or exchange products purchased at one of our stores, we may ask you to provide your name, address, and phone number. We collect this information for the administration of our complaint management program. For returns of items resulting in a refund to a customer’s debit or credit card or Interac transfer, we will ask you to provide the information related to your debit or credit card for processing and managing the refund transaction.

(B) To support our marketing and advertising efforts;
When you sign up for our mailing list to receive our newsletter, catalog, or other promotional communications via email, we may collect personal information such as your first name, last name, email address, or mailing address (depending on the delivery method), as well as information about your interests in order to provide you with the requested service.

We will only contact you if you wish to hear from us. You are free to choose at any time not to receive our promotional communications by clicking the “Unsubscribe” button at the bottom of our emails or by contacting our representatives as indicated in the “Unsubscribe” section below.

When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number, and email address. We use this information to manage your participation in the contest or promotion and, in the case of surveys, to understand our customers and improve our product and service offerings, promotions, and events. At the time of your registration for the contest, promotion, or survey, we may ask for your permission to receive commercial information in the future from Api Culture Hautes Laurentides Inc. or its business partners. To withdraw your consent for these communications, please contact us as indicated in the “Unsubscribe” section below.

(C) To register on our websites;
To enjoy certain features of our website, you may need to register. When you register, we ask you to provide your first name, last name, and email address so that we can offer and manage the service you request. At the time of your online registration, we may ask for your permission to receive commercial information in the future from Api Culture Hautes Laurentides Inc. or its business partners. To withdraw your consent for these communications, please contact us as indicated in the “Unsubscribe” section below.

(D) To respond to your requests and communicate information with you at your request;
When you submit a comment or question to customer service via email or when you visit our store, we may collect personal information such as your name, mailing address, or email address, and a phone number in order to respond to your comment or question. We also gather various types of information you provide to us to allow us to effectively address your inquiry.

(E) To improve the performance of our service level and the content of our website;
We may collect information about you and your use of our website through technical means, such as cookies, web beacons, and other analytical tools. This may include your IP address, login data, browser type and version, time zone and location, types and versions of browser plugins, operating system, and platform, as well as other technologies on the devices you use to access our websites. We use this information as needed to manage and enhance our websites and their content, ensure they operate efficiently and securely, develop our business, and inform our business strategy. We may also create aggregated statistical data from this information (e.g., the total number of visitors to the website), which does not identify you personally.

We, or other advertisers, may also use this information to deliver targeted advertisements to you. When these ads are targeted, it may involve using information from the website and data that we (or our advertisers acting on our behalf) have obtained from other entities. This will not include information such as your name or contact details. When our ads are shown to you using your information, it is used as necessary, based on our legitimate business interests regarding you.

(F) To recruit employees;
We may announce job opportunities on our website. When you apply for a job or submit a related request, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or other similar documents). We use this information to process your job application or any other request from you and to respond to it.
Type of personal information collected: contact details and employment and identity information.

2. Collection of Personal Information

We use various methods to collect personal information about you, including the following:

(A) Direct interactions;
You may provide us with your identity and contact information by filling out communication forms or corresponding with us by mail, phone, email, or otherwise.

(B) Indirect interactions;
We may receive personal information about you from third parties to whom you have already provided this information in accordance with their respective privacy policies (e.g., from Facebook and Google Adwords for commercial purposes, from a background check provider for recruitment purposes, or from our payment processing agent for fraud prevention).

(C) Technologies or automated interactions.
As you interact with our website, we automatically collect technical personal information about your equipment, browsing actions, and patterns. We collect this personal information using cookies, pixels, server logs, and other similar technologies. We may also receive technical personal information about you if you visit other websites that use our cookies.

Communication of Personal Information
Unless otherwise stated herein, we are committed to not disclosing, renting, selling, or transferring to third parties the personal information of our clients without obtaining their prior consent.

(A) Service Providers and Advertising Cookies;
We may share your personal information with third parties that provide services on our behalf, such as payment processing, hosting our website, sending emails or other communications on our behalf, organizing contests and promotions, or analyzing the effectiveness of our advertising strategy. Your personal information may be stored and processed in the United States by our affiliates and other service providers.

Api Culture Hautes Laurentides Inc uses marketing retargeting cookies, including Google Ads, Facebook, and TikTok pixels, as well as Bing, Impact, and Pinterest. This means we will continue to show you advertisements online, particularly on the Google content network, Facebook, TikTok, Pinterest, and affiliate partners. As always, we respect your privacy and do not collect any identifiable information through Google or any other retargeting marketing system. Service providers, including Google, that we use will place cookies on web browsers to deliver ads based on previous visits to our website. This allows us to make special offers and continue marketing our services to those who have shown interest in them. You can choose to opt out of the automated collection of information by advertising networks from service providers for the purpose of displaying ads tailored to your interests by visiting the consumer opt-out page under the online interest-based advertising self-regulatory principles at https://optout.aboutads.info/?c=3&lang=en. You can also modify or disable your advertising preferences for the Google Display Network at https://myadcenter.google.com/.

These service providers are bound by non-disclosure agreements and legal restrictions governing their use of the information we provide to them, and they are not permitted to use or disclose personal information for any purposes other than delivering services on our behalf or as otherwise required by applicable law.

(B) Disclosure in Business Transactions;
Api Culture Hautes Laurentides Inc may be involved in the sale or transfer of part or all of its business (including transfers made in the context of insolvency or bankruptcy proceedings). In connection with this sale or transfer, Api Culture Hautes Laurentides Inc may disclose your personal information to the acquiring entity, but will require that they agree to protect the confidentiality of your personal information in a manner consistent with this privacy policy.

(C) Law Enforcement and Legal Disclosure.
Api Culture Hautes Laurentides Inc may disclose your personal information to a federal institution that claims to have the legitimate authority to obtain such information, or when Api Culture Hautes Laurentides Inc has reasonable grounds to believe that this information may be useful in an investigation of illegal activity, or in order to comply with a subpoena, warrant, or court order issued by a court, person, or body with the authority to compel the production of information, or to comply with court rules regarding the production of documents and information, or to the legal advisor of Api Culture Hautes Laurentides Inc.

If you prefer that we do NOT disclose your information as described in sections 3 (A), 3 (B), or 3 (C) above, you just need to notify us (see section 12 “Contact Us” below).

Transregional Transfers
Your personal information is stored in protected locations and on servers controlled by Api Culture Hautes Laurentides Inc or its service providers, located in our offices or the offices of our service providers in Canada. If you are a resident of Quebec, please note that your personal information may be transferred to our offices or the offices of our service providers in other Canadian provinces and outside of Canada.

Our service providers may be located outside your jurisdiction and may be required to disclose your personal information under the laws of their jurisdiction, including the United States. As applicable, we have taken all reasonable measures to ensure that your information will not be used for purposes unrelated to your file or disclosed to service providers without your consent, except as permitted by law. You can contact us for information about our policies and practices regarding the service providers to whom we have disclosed your personal information and their locations.

Website Information

We collect the IP address of all visitors to our websites, along with related information such as the web browser and operating system they are using, the time spent on the website, their usage habits, and the domain name of the website from which they accessed our site. We gather this information to help us evaluate and improve your experience on our website.

Cookies and invisible pixels

Our website uses a technology called “cookies.” A cookie is a small piece of data that our website can send to your browser, which may then be stored on your hard drive to help us recognize you when you return. We use cookies on the pages of our website where you are asked to log in or that are customizable. If you have registered on our website, these cookies help us identify you and may be necessary to provide the products or services you request. Cookies can also provide us or our service providers with information that we use to customize our website according to your preferences. You can set your browser to alert you when you receive a cookie. However, if you decide not to accept cookies from our website, you may not be able to take full advantage of all its features. Our website may also use a technology called “tracking tags” or “invisible pixels.” This technology allows us to know which pages of our website you visit. These tracking tags are used to help us optimize and customize our website for you and future visitors.

If you prefer not to be recognized when visiting our website, you can always log in using a private browsing window. You can also clear the traces of your visit by clearing your browsing history.

Your rights

Subject to certain exceptions, you have the following rights regarding the personal information we collect about you :

(A) Your right of access;
Upon written request, subject to certain exceptions, Api Culture Hautes Laurentides Inc will inform you of the existence, use, and disclosure of your personal information and provide you with a copy within the timeframes set by law. You have the right to access the information held about you and to correct it. Please send any access requests using the contact information below.

We aim to respond to all legitimate requests within one month. Occasionally, it may take us more than one month if your request is particularly complex or if you have made multiple requests. In such cases, we will notify you and keep you updated. If you need additional copies, we may need to charge reasonable fees.

(B) Your right to rectification
If the personal information we hold about you is inaccurate or incomplete, you have the right to have it corrected. If you are entitled to rectification and we have shared your personal information with third parties, we will inform them of the correction to the extent possible and when it does not require disproportionate effort. Upon request, where possible and legal, we will also inform you of whom we have shared your personal information with, so you can communicate directly with them.

(C) Your right to be de-listed
You have the right to control the dissemination of your personal information. Therefore, you can request that we de-index (i.e., remove from search results) any hyperlink associated with your name that provides access to your personal information if the underlying dissemination violates the law or a court order, or if it causes serious harm to your reputation or privacy. This also includes your right to re-index (i.e., indicate in search results) any hyperlink associated with your name when it can prevent the perpetuation of serious harm to your reputation or privacy.

You can contact us for assistance in modifying, updating, or deleting personal information already provided to Api Culture Hautes Laurentides Inc. Please note that we will process your request within a reasonable timeframe.

(D) Your rights regarding automated decision-making and profiling;
You have the right to know if we use your personal information to make a decision based solely on automated processing of that information. Upon request, you also have the right to know the categories of personal information used to make the decision, the reasons, and the key factors that led to that decision. You have the right to correct any information used to make the decision if you notice errors. Finally, you can submit comments to support a request for a review of any automated decision made using your personal information.

(E) Your right to request information on data processing;
You can contact us to obtain information about our data processing activities, including the personal information that has been collected about you and how it is processed by Api Culture Hautes Laurentides Inc. You may ask us to specify the categories of individuals who have access to your personal information at Api Culture Hautes Laurentides Inc. and the applicable retention period for that information.

(F) Your right to withdraw your consent, deactivate your account, or unsubscribe;
If we rely on your consent (or explicit consent) as the legal basis for processing your personal information, you have the right to withdraw that consent at any time. However, this will not affect the legality of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. We will notify you if that is the case at the time you withdraw your consent.

If you wish to deactivate your account or modify your information, you can log into your online account and make the changes, or submit a request electronically, or contact us at 819-587-4825 or [email protected].

Please note that every time we send you an email, we will give you the option to unsubscribe from our mailing list, so you can stop receiving our emails at any time.

(G) Your right to file a complaint with a personal data protection regulatory authority.
You have the right to file a complaint at any time with the relevant regulatory authority. In Canada, you can contact the Office of the Privacy Commissioner of Canada or the privacy commissioner of your province of residence. However, we would like the opportunity to address your concerns before you reach out to the relevant personal data protection regulatory authority, so please contact us first.

Personal information security

We understand that our clients trust us to protect their personal information, and we take this responsibility seriously. We have implemented measures to safeguard the personal information in our custody and control. Access to personal information is granted only to our authorized employees and service providers who require this information for the purposes outlined in this privacy policy. We have taken reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, alteration, and disclosure of the personal information we hold.

To provide you with an enhanced level of security, online access to certain personal information may be protected by a password of your choice. We strongly recommend that you do not disclose your password to anyone. Api Culture Hautes Laurentides Inc. will never ask you for your password in an unsolicited communication.

Notwithstanding the above, you should be aware that, unfortunately, no data transmission over the Internet can be considered completely secure. Therefore, Api Culture Hautes Laurentides Inc. does not represent or guarantee that personal information will not be lost, misused, or altered, and it assumes no responsibility for the personal information you transmit to it, nor for the use or misuse of personal information by you or third parties.

If you receive a suspicious email containing a link to update your account information, do not click on that link. Instead, access your account directly at mielsdanicet.com or ateliermelia.ca. If someone you do not know contacts you, sends you an unsolicited email, or asks you to confirm or provide your password or personal or banking information, ignore the request and contact us immediately.

For security reasons and to prevent fraud, orders paid by credit card from this website will only be accepted by Api Culture Hautes Laurentides Inc if the name and billing address match those associated with the buyer’s credit card. If the information does not match, your order will be declined, even if the transaction has been pre-authorized by your bank. In this case, the order amount will only be available again once the credit has been applied to your account, which may take three to five business days.

Use of social media and social networks

We encourage you to review the privacy options and settings on the platforms and social networks you use, in order to fully understand all the choices available to you regarding the sharing of your information with us. If applicable, you will be able to update your preferences to reflect your usage.

About children

If you are a child under the age of 14, you can browse our website, but you cannot make a purchase. You also cannot become a registered user or use a service that requires you to provide personal information. Our site is not designed for children. We do not wish to collect personal information about children under the age of 14. This policy is intended to protect children.

If you register and we learn that you are under the age of 14, we will delete your registration information and send you an email to notify you. If you are under 14 and wish to make a purchase, please ask one of your parents to place the order for you.

Changes to our privacy policy

This privacy policy may be updated periodically based on changes to our personal information protection practices. The revised privacy policy will be posted on the website. We will handle your personal information in accordance with the privacy policy in effect at the time of the collection of that information, or as agreed with you. If changes are made to this privacy policy, we will publish a modified version on our website as soon as possible after the update.

To contact us

Agent for PROTECTION OF PERSONAL INFORMATION

Anne-Virginie Schmidt, Vice President of Api Culture Hautes Laurentides Inc., serves as the “Personal Information Protection Officer” within our company and ensures compliance with related obligations.

For any questions, to obtain information, correct, or withdraw your consent regarding the communication or use of your personal information, she can be contacted at the following details:

[email protected]
819-587-4825
111 rang 2 Gravel, Ferme-Neuve, Québec, J0W 1C0

* We take measures to ensure that your personal information is accessible only to employees who are bound by confidentiality obligations and who need to know or have a reasonable business need for this information. However, no transmission over the Internet or electronic storage is 100% secure.