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Renseignements personnels envoyés par le site
Api Culture Hautes Laurentides Inc. désire assurer la protection de l’information transmise via mielsdanicet.com ainsi que le respect de votre vie privée. Nous avons donc mis en place des contrôles sur la façon dont les renseignements personnels sont utilisés et communiqués.
D’une part, les serveurs de mielsdanicet.com sont protégés par une technologie de type coupe-feu. D’autre part, les serveurs de mielsdanicet.com utilisent la technologie de transmission des informations sécurisées « Secure Socket Layers » (SSL). Au moment de la commande, ce mode sécurisé est activé et toutes les informations alors transmises aux serveurs de mielsdanicet.com sont encryptées afin de protéger leur intégrité et leur confidentialité durant leur transfert. Il existe toujours un certain niveau de risque que les informations personnelles transmises à mielsdanicet.com soient divulguées, sans faute de la part de mielsdanicet.com et sans son consentement. mielsdanicet.com décline toute responsabilité reliée au fait que de telles informations confidentielles pourraient être divulguées.
Api Culture Hautes Laurentides Inc. ne vend pas, ne commercialise pas et ne loue pas à des tiers les informations vous concernant. En utilisant mielsdanicet.com, vous acceptez de vous conformer à nos pratiques de confidentialité et sécurité.
Seuls les employés et représentants dûment autorisés de Api Culture Hautes Laurentides Inc. peuvent avoir accès à votre dossier dans l’exercice strict de leurs fonctions. À partir de la page Mon compte, vous pouvez en tout temps valider ou modifier vos renseignements personnels. Vous pouvez également communiquer avec notre service à la clientèle si vous souhaitez fermer votre compte.
Mot de passe
Vous êtes seul responsable du maintien de la confidentialité de votre mot de passe et des données de votre compte utilisateur. Vous devez nous informer immédiatement en cas d’utilisation non autorisée connue ou apparente de votre compte utilisateur, ou de toute brèche de sécurité connue ou apparente, y compris la perte, le vol ou la divulgation non autorisée de votre mot de passe ou de celui d’un autre utilisateur. Vous êtes seul responsable de toute activité exécutée sous votre compte utilisateur. Vous consentez à nous informer immédiatement de toute utilisation non autorisée de votre compte utilisateur ou de toute brèche de sécurité dont vous avez connaissance.
Les témoins (ou « cookies »)
mielsdanicet.com peut utiliser des témoins afin notamment de personnaliser l’utilisation du Site et de collecter des renseignements qui établissent l’achalandage du Site et de ses pages. Ces informations pourront servir à améliorer le service sur mielsdanicet.com. Le témoin est un fichier texte qui s’incorpore sur le disque dur de l’utilisateur à partir de certaines pages du Site. Les témoins sont inoffensifs et en ce sens, ils ne peuvent pas extraire d’information du disque dur de l’utilisateur. Il est possible en tout temps de ne plus être assujetti aux témoins en modifiant la configuration de votre navigateur.
- Use of Personal Information
Personal Information means any information, including Sensitive Data, that is about an identified or identifiable individual, received or derived on our sites mielsdanicet.com et ateliermélia.ca and recorded in any form. Personal Information remains personal, even if it is otherwise public. Personal Information does not include information that was modified or sanitized so that it can no longer be used to directly or indirectly identify an individual (anonymous personal information).
You can browse in our stores or on our Website without giving us any personal information. However, with your consent or if a law requires us or allows us to, we may collect, use, store, and transfer the following kinds of personal information about you:
• Aggregated information
• Contact information
• Employment information
• Financial information
• Identity information
• Marketing and communications information
• Purchase history
• Security footage
• Technical information
If we happen to collect, use, store, or transfer your personal information, we would only do so for one of the following purposes:
(A) To enable you to make a purchase, return a purchase, or exchange an item
You do not have to provide us with any personal information when you purchase products and services for cash at one of our stores. If you use a debit or credit card for any of your purchases, we collect your debit or credit card-related information and signature (in-store only) for the purposes of processing and administering your payment. For purchases made on our Website, we also collect your billing and shipping address, telephone address, email address, and comments in order to deliver the products you ordered.
When you return or exchange previously purchased merchandise in one of our stores, you may be asked to give your name, address, and phone number. We collect this information to administer our complains program. For merchandise returns where a customer receives a refund on a debit or credit card, we will collect and use debit and credit-related information to process and administer the refund transaction.
(B) To support our marketing/advertising efforts
When you sign up to receive our newsletter, catalogue, or other promotional communications via email, we may collect personal information like your first and last name, email and interests in order to provide you with the service you requested.
We will contact you only if you want us to. You are free to choose at any time not to receive our promotional communications by clicking the “Unsubscribe” button that appears at the bottom of our emails or by contacting us as set out in the “Unsubscribe” section below.
When you enter a contest, participate in a promotion, or respond to one of our surveys, we may collect your name, address, phone number, and email address. We use this information to administer your participation in the contest or promotion and, for surveys, to understand our customers and enhance our product and service offerings, promotions, and events. At the time you are entering the contest, promotion, or survey, we may ask your permission to send you future marketing information from Api Culture Hautes Laurentides Inc or its marketing partners. To withdraw your consent for such communications, please contact us as set out in the “Unsubscribe” section below.
(C) To register on our Websites
Some of the features available on our Website (such as the wish list and address book) may require you to register. When you register, we collect your first and last name, email address, and a password you select in order to provide and otherwise administer the service you requested. At the time you register online, we may ask your permission to send you future marketing information from Api Culture Hautes Laurentides Inc or its marketing partners. To withdraw your consent for such communications, contact us as set out in the “Unsubscribe” section below.
The “Send to a Friend” and similar features on our Website allow you to send emails to others. This feature requires you to submit your name and email address, as well as the recipient’s name and email address. We do not use the information submitted in these circumstances for any other purpose without your consent or the consent of the email recipient.
(D) To respond to your requests, and to communicate information with you at your request
When you submit a comment or question to customer service via email or our live chat, or when you visit our bosutique, we may collect personal information like your name, email or mailing address, and/or a phone number in order to respond to your comment or question. We also collect various types of information that you provide in order to allow us to answer your question.
(E) To improve the performance of level of service and the content of our Website
We may collect information about you and your use of our Website via technical means, such as cookies, webpage counters, and other analytics tools. This may include your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Websites. We use this as necessary to administer and improve our Websites and its content, to ensure it operates effectively and securely, and to develop our business and inform our marketing strategy. We may also create aggregate statistical data from that information (for instance, overall numbers of website visitors) that is not personal information about you.
We, or other advertisers, may also use this information to serve advertisements to you. Where those adverts are targeted, this may involve using Website information and information we (or our advertisers working on our behalf) have obtained from other entities. This won’t include information like your name or contact details. Where our adverts are displayed to you using your information, said information is used as necessary for our legitimate interests in marketing to you.
(F) To recruit employees
We may advertise employment opportunities on our Website. In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar materials). We use this information to process and respond to your application for employment or related inquiry.
- Collecting Personal Information
We use different methods to collect Personal Information from and about you, including through:
(A) Direct interactions
You may give us your identity and contact information by filling in contact forms or by corresponding with us by post, phone, email, or otherwise.
(B) Indirect interactions
We may receive some personal information about you from third parties to whom you have previously provided that information in accordance with their respective privacy policies (e.g., from Facebook and Google Adwords for marketing purposes, from a background check provider for recruitment purposes, from our payment processor for fraud prevention).
(C) Automated technologies or interactions
As you interact with our Website, we will automatically collect technical Personal Information about your equipment, browsing actions, and patterns. We collect this Personal Information by using cookies, pixels, server logs, and other similar technologies. We may also receive technical Personal Information about you if you visit other websites employing our cookies.
- Disclosing Personal Information
Except as otherwise set out herein, we will not disclose, trade, rent, sell, or otherwise transfer personal information about our customers to any external recipient without consent.
(A) Service providers and advertising cookies
We may transfer your personal information to service providers who provide services on our behalf, i.e., who process payments, host our Website, send emails or other communications on our behalf, run our contests and promotions, or analyze our advertising effectiveness. Your personal information may be stored and processed in the United States by our affiliates and other service providers.
Api Culture Hautes Laurentides Inc uses remarketing tracking cookies, including Google Ads, the Facebook remarketing cookie, TikTok pixel, Bing pixel, Impact pixel, and Pinterest pixel. This means we will continue to show ads to you across the Internet, specifically on the Google Content Network (GCN), Facebook, TikTok, Pinterest, and affiliate partners. As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other remarketing system. The service providers, including Google, whose services we use, will place cookies on web browsers in order to serve ads based on past visits to our Website. This allows us to make special offers and continue to market our services to those who have shown interest in our service. You may opt out of the automated collection of information by service providers’ ad networks for the purpose of delivering advertisements tailored to your interests by visiting the consumer opt-out page for the Self-Regulatory Principles for Online Behavioral Advertising at http://www.aboutads.info/choices/ and edit or opt-out your Google Display Network ad preferences at http://www.google.com/ads/preferences/.
These service providers are subject to a nondisclosure agreement and to other legal restrictions that govern their use of information we provide them, and they are not authorized to use or disclose personal information for any purpose other than to provide services on our behalf or as otherwise required by applicable law.
(B) Disclosure in business transactions
(C) Law enforcement and legal disclosure
Api Culture Hautes Laurentides Inc may disclose your Personal Information to a government institution that has asserted its lawful authority to obtain the information, or where Api Culture Hautes Laurentides Inc has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person, or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to Api Culture Hautes Laurentides Inc ‘ legal counsel.
If you would prefer for us NOT to share your information as described above in sections 3(A), 3(B) or 3(C), simply notify us (see section 12 – Contact Us below).
- Cross-Jurisdictional Transfers
Your personal information is stored in secured locations and on servers controlled by Api Culture Hautes Laurentides Inc or its service providers, located either at our offices or at the offices of our service providers in Canada. If you are a Quebec resident, please note that your personal information may be transferred to our offices or the offices of our service providers in other Canadian provinces and outside Canada.
Our service providers may be located outside of your jurisdiction and may be required to disclose your personal information under the laws of their jurisdiction, including the United States. As the case may be, we have taken all reasonable steps to ensure that your information will not be used for purposes not relevant to the object of your file or communicated to service providers without your consent, except when authorized by law. You may contact us for information about our policies and practices regarding service providers to whom we have transferred your personal information and their locations.
- Website Information
We collect the Internet Protocol address of all visitors to our Websites as well as related information such as the Internet browser and computer operating system you are using, time spent visiting the Website, usage patterns within the Website, and the domain name of the website from which you linked to our site. We collect this information to help us understand and improve your experience on our Websites.
- Cookies and Web Beacons
If you prefer not to be recognized when you visit our Website, you can always connect using an incognito browser window. You can also remove traces of your visit by clearing your browser history.
- Your Rights
Subject to certain exemptions, you have the following rights in relation to the personal information we collect about you:
(A) Your right of access
Upon your written request, subject to certain exceptions, Api Culture Hautes Laurentides Inc will inform you of the existence, use, and disclosure of your personal information and will provide you with a copy of that personal information within the timescales provided for by law. You have a right to access and rectify the information held about you. Please send any access requests to us using the contact information below.
We try to respond to all legitimate requests within one month. Occasionally, it could take us longer than one month if your request is particularly complex or you have made a number of requests. In these cases, we will notify you and keep you updated. If you require additional copies, we may need to charge a reasonable fee.
(B) Your right to rectification
If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If you are entitled to rectification and if we’ve shared your personal information with others, we will let them know about the rectification where possible and where this would not involve disproportionate effort. Upon request, where possible and lawful to do so, we will also tell you who we have shared your personal information with, so that you can contact them directly.
(C) Your right to be delisted
You have the right to control the dissemination of your personal information. As such, you may request that we de-index (i.e., delist from search results) any hyperlinks associated with your name and that provide access to your Personal Information if the underlying dissemination of your Personal Information contravenes the law or a court order, or if it otherwise causes serious injury to your reputation or privacy. This also includes your right to re-index (i.e., list in search results) any hyperlinks associated with your name where doing so can prevent the perpetuation of a serious injury to your reputation or privacy.
You can contact us for assistance in changing, updating, or deleting personal information previously provided to Api Culture Hautes Laurentides Inc . Please note that we will process your request in a reasonable amount of time.
(D) Your rights in relation to automated decision-making and profiling
You have the right to know if we use your Personal Information to render a decision based exclusively on automated processing of such information. Upon request, you also have the right to know the categories of Personal Information used to render the decision, the reasons, and the principal factors that led to that decision. You have the right to correct the information used to render the decision if you notice any inaccuracy. Lastly, you can submit observations in support to a request to review any automated decision reached using your Personal Information.
(E) Your right to request information about data processing
You may contact us to request information about our data processing activities, namely what Personal Information was collected from you and how it is being processed by Api Culture Hautes Laurentides Inc . You may ask us to clarify the categories of persons that have access to your Personal Information at Api Culture Hautes Laurentides Inc and the applicable retention period for that information.
(F) Your right to withdraw consent, deactivate your account, or unsubscribe
If we rely on your consent (or explicit consent) as our legal basis for processing your Personal Information, you have the right to withdraw that consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to deactivate your account or change your information, you can log into your account online and make changes or submit a request electronically or contact us at 819-587-4825 or [email protected]
Please note that every time we send you an email, we will give you the option to unsubscribe from our email list, so you’ll be able to stop receiving our emails at any time.
(G) Your right to lodge a complaint with a privacy regulator
You have the right to make a complaint at any time to the relevant privacy regulator. In Canada, you can contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy commissioner for your province of residence. We would, however, appreciate the chance to deal with your concerns before you approach the relevant privacy regulator, so please contact us first.
- Personal Information Security
In order to provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Api Culture Hautes Laurentides Inc will never ask you for your password in any unsolicited communication.
Notwithstanding the foregoing, you should be aware that, unfortunately, no data transmission over the Internet can be guaranteed to be secure. As a result, Api Culture Hautes Laurentides Inc does not represent, warrant, or guarantee that personal information will be protected against loss, misuse, or alteration and does not accept any liability for personal information submitted by you, nor for your or third parties’ use or misuse of personal information.
In addition, Api Culture Hautes Laurentides Inc will never contact you to ask you information about your credit card number or bank account. You should only send such information to Api Culture Hautes Laurentides Inc when you conduct a transaction, either by contacting Api Culture Hautes Laurentides Inc directly or by modifying your account online. If you receive a suspect email with a link to update the information on your account, do not click on this link. Go directly into your account at www.Api Culture Hautes Laurentides Inc .ca. If a stranger contacts you, sends you an unsolicited email or asks you to confirm or give your password or personal or banking information, ignore the request and contact us immediately.
For security reasons and to prevent fraud, Api Culture Hautes Laurentides Inc will accept orders paid by credit card through this Website only if the billing name and address match the name and address on the buyer’s credit card. If the information does not match, your order will be refused, even if the transaction was pre-authorized by your bank. In that case, the amount of the order will be available for use only when the credit is back in your account. This can take three to five business days.
- Using Social Media and Social Networks
We encourage you to review your privacy options and settings on the social media platforms and networks you use to understand what choices you have about sharing information from those platforms and networks with us. If necessary, you can update your preferences to reflect your usage.
- About Children
If you are a child under the age of 14, you can browse our Website, but you cannot make a purchase. You also cannot become a registered user or use any service that asks for personal information. Our site is not designed for children. We do not wish to collect personal information from children under 14. This policy is designed to protect children.
If you register with us and we discover that you are under 14, we will delete your registration information. We will send you an email message if we do this. If you are under 14 and want to make a purchase, please ask a parent to place the order for you.
- Contact Us
Anne-Virginie Schmidt, vice-president of Api Culture Hautes Laurentides Inc., performs the function of “Responsible for the protection of personal information” within our company and ensures compliance with obligations in such matters.For any questions, obtain information, correct or withdraw your consent to the communication or use of your personal information; she can be contacted at the following contact details:1- [email protected] 819-587-48253- 111 rang 2 Gravel, Ferme-Neuve, Quebec, J0W 1C0* We take steps to ensure that your personal information is only accessible to employees who are bound by an obligation of confidentiality and who have a need to know or have a reasonable business need for that information. However, no transmission over the Internet or electronic storage is 100% secure.