Onsite boutique is opened Mon-Sat 9am-5pm, order pick-ups at the farm available, free delivery on orders over 100$ online (Quebec only).

TERMS OF USE

Api Culture Hautes-Laurentides inc. operates the mielsdanicet.com website. Use of the site is governed by the terms and conditions appearing below.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE.

By using mielsdanicet.com, you acknowledge having read and understood these conditions. If you do not want to be bound by these terms and conditions, you may not use or order any products through mielsdanicet.com.

 

ONLINE ORDERS

Our team processes your online order within 48/72 working hours.

However, a longer delivery time must be expected for remote regions or outside Quebec. Api Culture Hautes-Laurentides cannot be held responsible for excess delivery times caused by carriers (Canada Post, Fedex, etc.).

A delay of 2 to 12 weeks is required for international orders. We take care to carefully package your order in order to get your products to your doorstep in impeccable condition. However, we are unable to control the temperature and handling between shipment and delivery.

 


SHIPPING

Error entering the address by the customer

It is the customer’s responsibility to enter a valid and exact delivery address when exiting the shopping cart. If an error slips into the address entered, the additional costs for packages returned by Canada Post will be borne by the customer.

Picking

The merchandise pick-up service is available according to our office hours. When processing your order, you will be able to select the ” store pickup ” option to collect your order directly from the farm.

Home delivery

During the COVID-19 period, home delivery is available on the territory of Ferme-Neuve and Mont-Laurier. Our web order manager will contact you to offer home delivery.

 

Delivery by Canada Post – Expedited Parcel

Orders placed on our website, whose delivery zone is outside the Ferme-Neuve or Mont-Laurier region, are shipped by Canada Post, via expedited parcel, within 3 to 5 working days.

Shipping costs are calculated according to the weight and size of your package. Every year, we work to get you the best possible delivery rate. Our contract with Canada Post offers you the lowest rates in the “expedited parcel” class rather than standard delivery.

 

Remote areas of Canada

Customers from remote areas of Canada are welcome to mielsdanicet.com. Delivery costs are calculated according to the weight of the order and your location. The cost calculator will tell you the associated price when confirming your order. The delivery time depends on your location and can be up to 8 working days under normal circumstances.

**Holiday season**

Due to the increased usage rate of postal services during the holiday season, delivery times during this period may be longer. In no case does Api Culture Hautes-Laurentides inc. cannot be held responsible for a later delivery date.

 

Shipping fees

The shipping costs cover the costs of preparing, packing and postage of the package. The charges are calculated based on the delivery address, weight and dimensions of the package. Under no circumstances will a customer be able to combine several orders to benefit from a reduction in shipping costs.

Promotions related to free transportation may be changed or canceled at any time. Only delivery addresses in Quebec are eligible for these promotions.

These promotions only apply to orders placed online.

 

Maximum weight

The maximum weight of any package delivered by Api Culture Hautes-Laurentides inc. is 20 kg.

 

RETURNS & EXCHANGES

Due to the COVID-19 pandemic, all products are not refundable or exchangeable.

Upon receipt of your package, check the merchandise and notify us within 48 hours of receipt, to notify us of receipt of a bad item or a product that arrived in poor condition. Send us a supporting photo to the email address [email protected]

No return of items is authorized without the prior authorization of Api Culture Hautes-Laurentides inc. within 5 working days of receipt of the order. Return costs are the responsibility of the customer. The merchandise must be returned to Api Culture Hautes-Laurentides within 20 days of receiving the order. The products must be intact and in their original packaging.

For hygienic reasons, cosmetic products cannot be returned.

 

Defective products

If the products ordered are defective or do not meet quality standards, the products will be refunded. Please take note that we have done everything possible to display the colors of the products that appear on mielsdanicet.com as accurately as possible. However, we cannot guarantee that the representation of colors on your computer screen is accurate.

Command error

No return can be made on errors made on your part at the time of purchase on the mielsdanicet.com site. If there was an error during the preparation of the order and the products received do not correspond to those ordered, please write to us at [email protected] or contact us at 819 587-4825 within 5 days working days following receipt of the order.

 

TRANSACTIONS ON THE SITE

Api Culture Hautes-Laurentides inc. reserves the right to refuse any order placed on mielsdanicet.com. At our sole discretion, it is possible to limit or cancel the quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and / or orders with the same billing and / or shipping address. In the event of an order modification or cancellation, we will contact you by email and / or at the billing address or phone number provided at the time the order was placed. Api Culture Hautes-Laurentides inc. reserves the right to limit or prohibit orders which, in our sole judgment, appear to have been placed by merchants, resellers or distributors.

 

Payment

Orders placed on the mielsdanicet.com site must be paid by credit card or PayPal before shipment of the package. We accept VISA and MASTERCARD cards only.

 

Price

The prices displayed on the mielsdanicet.com site are in Canadian dollars, before taxes and delivery charges. The price is payable in full and in a single payment at the time of the order. All orders are payable in Canadian dollars. Prices on the mielsdanicet.com site may vary from prices at the Miels d’Anicet boutique at 111 rang 2 Gravel, Ferme-Neuve, Quebec.

Taxes

The sales taxes charged depend on the items added to the cart and the destination of the order, that is, the place where the order will be delivered.


International parcels

For all deliveries outside of Canada, any customs charges and local taxes are the responsibility of the recipient. Note that the exchange rates applied are those in effect on the day of the order. Api Culture Hautes Laurentides inc and mielsdanicet.com is unable to provide estimates as to customs duties and the customer must check for himself with his local customs office.

Lost package

If your package has been lost during transport, please notify us by email or phone at 819 587-4825, within 10 working days of the order date. When a package is lost, our team quickly follows up on the file with Canada Post. Canada Post has 10 working days from the date of complaint to respond to whether the package has been found or if it is actually lost. After the tenth day, if the package is still lost, we will return the products to you free of charge or we will reimburse the order, at your choice. You will be kept informed throughout the process by our customer service.

 

BREAKAGES AND RETURNS

Items damaged in transit

Api Culture Hautes-Laurentides ensures that the items are shipped in a condition that complies with the product offered on mielsdanciet.com and that the items are properly packaged to avoid breakage during transport. If you receive a damaged item, please email or call 819 587-4825 within 5 business days of receiving the package. In the event of a damaged product, Miels d’Anicet undertakes to reimburse the value of the damaged item and taxes (if applicable). In the event of a return of products, a new package will be shipped in 2 to 5 working days.

Cancellation or modification of an order

To cancel or modify a pending order, please email us or call Customer Service at 819 587-4825. If the package is not shipped, the amount of the order may be refunded or changed. If your order has already been shipped, it will not be possible to obtain a refund for the products shipped.

 

Promotions

Promotions on the mielsdanicet.com site may be governed by terms that differ from these terms of sale. Promotions can be changed or withdrawn at any time without notice.

 

Availability of items

Api Culture Hautes-Laurentides inc. does not guarantee the availability of products offered on the mielsdanicet.com site. If it is impossible to deliver any of the products ordered due to a shortage of stock, the customer will be notified by email with the following options:

  • Maintain the order and receive it when the product (s) are available
  • Cancel the order and refund in part or in full for non-available products

Api Culture Hautes-Laurentides inc. can in no way be held responsible for any damage suffered due to a shortage of stock.

 

Dispute resolution

Given the high cost of litigation, not only in dollars but also in time and energy, Api Culture Hautes-Laurentides inc. and you agree to the following dispute resolution procedure: Except to the extent prohibited by applicable law, in the event of any dispute, claim, action or dispute arising out of or relating to a transaction made on mielsdanicet.com, or to violation, application, interpretation or validity of this Agreement or any part of it (“Dispute”), the party claiming the Dispute must first attempt to resolve it in good faith by sending a written notice to the other party (by special or registered mail), outlining the facts and circumstances (including any relevant documentation) of the Dispute and giving the receiver thirty (30) days to respond or settle the Dispute.

Notice should be sent to:

(1) Api Culture Hautes-Laurentides inc. at the address: 111 rang 2 Gravel, Ferme-Neuve, Qc J0W 1C0;

(2) to you: to your last billing address or the billing and / or shipping address listed on your online profile.

To the extent permitted by law, Api Culture Hautes-Laurentides inc. and you agree that this dispute resolution procedure is a prerequisite that must be fulfilled before commencing any litigation proceedings or filing an appeal against the other party.

Legislation and jurisdiction

To the extent permitted by law, this Agreement must be interpreted in accordance with the laws applicable in Quebec and Canada, without regard to conflicts of law provisions.

General

The derogation from a provision of the Contract must not be considered as a derogation from any other provision or from the right of Api Culture Hautes-Laurentides inc. to require strict compliance with each of the conditions herein. If any provision of the Contract is found to be unenforceable or invalid for any reason, that provision will be subject to severance and all other provisions will remain in effect. This Contract constitutes the indivisible contract between Api Culture Hautes-Laurentides and you with regard to your use of the site. Api Culture Hautes-Laurentides may assign its rights and obligations under this Agreement. The Contract will be applied for the benefit of the successors, assigns and authorized persons of Api Culture Hautes-Laurentides inc.

Termination

These conditions are in effect until terminated by you or by Api Culture Hautes-Laurentides inc. Api Culture Hautes-Laurentides inc. may also terminate this Agreement at any time without notice and, therefore, deny you access to the Site if, in our sole opinion, you fail to comply with the terms or provisions of the Agreement. The obligations and responsibilities of the parties incurred before the expiration date survive the termination of this Agreement for all intents and purposes.

 

Limitation of liability

The mielsdanicet.com website and its elements are provided as is, without any warranty, express or implied. Api Culture Hautes Laurentides inc., Its related companies, officers, employees, representatives or agents can in no way be held responsible for any damage directly or indirectly related to the use of the mielsdanicet.com site. The content of the mielsdanicet.com site including texts, graphics and images are of an informative and educational nature only. The content of the site can not in any way substitute a diagnosis or professional medical advice. Always consult a healthcare practitioner before undertaking any treatment.

 

Restrictions on use

Unless otherwise specified in one or other of the sections of mielsdanicet.com, it is forbidden to copy, reproduce, distribute, publish, translate, download, display or transmit in any way, any element for any reason. commercial without the prior written permission of mielsdanicet.com. Viewing or downloading materials from mielsdanicet.com is permitted, but only for non-commercial purposes and as long as they are not modified.

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